Questions visitors often ask

No. Tours are handled as reservation requests. Payment details are confirmed directly with the guide after the request is reviewed.

Some experiences are fixed, while others offer 3-hour, 4-hour or full-day formats. The duration affects the route, number of stops, transport needs and final price.

Prices are shown as starting prices. Final pricing may vary depending on itinerary, distance, optional tickets, transport, children needs, luggage or special requests.

The meeting point is confirmed after the request. It can depend on your hotel, Airbnb, cruise arrival point, selected tour, walking preference and timing.

A hotel pickup or a convenient nearby meeting point may be possible depending on the tour, location and schedule. The guide confirms the best option before the visit.

Yes. Tours can be offered in English or French depending on your preference and availability.

Yes. Private tours can be adapted for families. The booking form separates adults and children so the guide can prepare the pace and route.

For transfer or driving requests, child seats or booster seats must be mentioned in advance. Availability is confirmed before the service.

Old Quebec includes cobblestone streets, hills and stairs. The route can be adjusted, and the funicular may be used to avoid some steep climbs.

Yes, when possible. The form lets visitors indicate whether they prefer walking, driving, a combination of both or the funicular option.

Tell the guide before booking if you plan to bring a pet. Dogs may be accepted in some outdoor places under site rules, but many buildings, vehicles, attractions and restaurants may not allow them. Other pets are usually not suitable for private tours.

Depending on the season, visitors may consider the cable car, suspension bridge, panoramic staircase, zipline, via ferrata, viewpoints and Manoir Montmorency. Activity tickets are not included in the starting price.

No. The guide can help plan around the activities, but site admission, cable car, zipline, via ferrata or other paid options are handled separately.

Yes, especially with Custom Quebec Moments. Food stops, market visits, coffee breaks or restaurant suggestions can be discussed, but meals and drinks are not included unless specifically confirmed.

No. Meals, snacks and drinks are normally paid by the visitors. The guide can recommend good local places according to your route and schedule.

Most tours can continue with small adjustments. In severe weather, the guide may suggest a different time, a modified route or another solution.

Yes. Custom Quebec Moments is designed for personalized routes, special interests and flexible itineraries.

Yes. Transfer requests are handled separately from tours. The guide reviews the date, pickup point, drop-off location, luggage, children and vehicle needs before confirming availability and price.

Yes, but it is a long-distance request. The goal should usually be to reach Quebec City for a stay or a tour. The guide confirms feasibility and pricing before anything is confirmed.

For long-distance transfers, a 50% deposit may be requested after the quote is accepted. The guide sends a secure payment link through a recognized payment platform. The guide does not directly handle or store your banking information.

Long-distance transfers may block several hours or a full day, especially between Montreal and Quebec City. The deposit protects the reserved time, vehicle planning and travel costs if the client does not show up.

After the guide confirms availability and sends the quote, a secure payment link may be sent for 50% of the confirmed price. The remaining balance and conditions are confirmed directly with the guide.

Yes. Contact the guide as soon as possible so the request can be adjusted. Cancellation and deposit conditions depend on the type of service confirmed.